As of: 15.09.2026

Cancellation Policy for Consumers

The following cancellation policy applies to consumers insofar as they are entitled to a statutory right of cancellation under the law applicable to the contract. In particular, it reflects the information requirements applicable to consumers in the European Union. Any additional mandatory rights under the law of the consumer's habitual residence remain unaffected.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day,

• on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together,
• on which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and they are delivered separately,
• on which you or a third party designated by you, other than the carrier, took possession of the last part-delivery or the last item, provided that you ordered goods that are delivered in several part-deliveries or items, or
• on which you or a third party designated by you, other than the carrier, took possession of the first goods, provided that you entered into a contract for the regular delivery of goods over a fixed period of time.

To exercise your right of cancellation, you must inform us (Iline Organic GmbH, Turmstraße 12, 78467 Konstanz, Germany, Telephone: +49 7531 9114550, E-mail: info@iline-organic.com) of your decision to cancel this contract by a clear statement, for example by letter or e-mail. You may use the model cancellation form attached below for this purpose; however, use of this form is not mandatory.

You may also exercise your right of cancellation using the electronic "Cancel Contract" function provided on our website. After submitting your cancellation using this function, you will receive an immediate confirmation of receipt on a durable medium, in particular by e-mail, containing the content of your cancellation statement as well as the date and time of its receipt.

To meet the cancellation period, it is sufficient to send the notification of your exercise of the right of cancellation or the cancellation statement via the electronic cancellation function before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we must refund you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without delay and in any event within fourteen days from the day on which we receive your notification of cancellation of this contract.

As a general rule, we will use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. No fees will be charged to you for the refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or deliver the goods to the following return address without delay and in any event within fourteen days from the day on which you notify us of your cancellation of this contract:

Iline Organic GmbH
c/o Service und Verlag GmbH
Schinderstraßl 38
84030 Ergolding-Piflas
Germany

The period is met if you dispatch the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if that loss in value is due to handling of the goods that is not necessary to check their condition, characteristics and functioning.

Exclusion of the Right of Cancellation for Unsealed Goods

The right of cancellation does not apply to contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This applies in particular to Iline olive oils that are delivered sealed with an original tamper-evident closure and a shrink sleeve, provided that this seal has been opened, removed or damaged after delivery and the statutory requirements of Section 312g(2) No. 3 of the German Civil Code are met. Statutory warranty rights for defective, damaged or incorrectly delivered goods remain unaffected.

Model Cancellation Form

(If you wish to cancel the contract, you can use the online cancellation function or fill out and send us this form.)

To: Iline Organic GmbH, Turmstraße 12, 78467 Konstanz, Germany, E-mail: info@iline-organic.com

I/We hereby cancel(s) the contract concluded by me/us for the purchase of the following goods / the provision of the following service:

Ordered on () / received on (): ______________________________

Name of the consumer(s): ______________________________

Address of the consumer(s): ______________________________

Signature of the consumer(s) (only for notifications on paper): ______________________________

Date: ______________________________

(*) Delete as appropriate.

As of: 15.09.2026

§ 1 Scope, Contracting Parties and Definitions

(1) These General Terms and Conditions apply to contracts concluded via this online shop of Iline Organic GmbH. The contracting party is Iline Organic GmbH, Turmstraße 12, 78467 Konstanz, Germany, registered in the commercial register of the Freiburg District Court, HRB 734128, VAT ID DE458946819 (hereinafter “Iline Organic”, “we” or “us”).

(2) Where a separate Swiss shop version with its own contractual and legal information is offered, the terms and conditions provided there apply to orders placed via this shop version.

(3) A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their commercial or self-employed professional activity.

(4) An entrepreneur is a natural or legal person or a legally recognized partnership that, when entering into a legal transaction, acts in the course of its commercial or self-employed professional activity.

(5) These GTCs apply to both consumers and entrepreneurs. Where individual provisions apply exclusively to consumers or exclusively to entrepreneurs, this is expressly indicated.

§ 2 Offer, Ordering Process and Conclusion of Contract

(1) The presentation of products in the online shop does not, in principle, constitute a legally binding offer, but rather an invitation to place an order.

(2) The customer can select products, add them to the shopping cart, and review and correct their details before placing the order using the technical means provided for this purpose in the shop.

(3) By clicking the button clearly marked as the payment-obligated order button in the checkout, the customer submits a binding offer to conclude a contract for the products contained in the shopping cart.

(4) An automated email confirming receipt of the order initially documents the receipt of the order. The contract is concluded as soon as we expressly accept the order by email or ship the goods, whichever occurs first. Where a different acceptance time is expressly stated in the checkout or for a specific payment method, this statement shall apply.

(5) For pre-orders (“Pre-Orders”), the contract is concluded on the same principles; however, delivery will only take place from the availability or release date specified with the product or as available.

(6) The contract data and these GTCs can be saved before placing the order using the browser's print or save function. The information relevant to the contract will be made available to the customer after the conclusion of the contract on a permanent data carrier, in particular by email and/or as a PDF.

(7) The customer is responsible for providing a correct email address and ensuring that the receipt of contract-related emails is not prevented by technical filters.

§ 3 Products, Product Information and Natural Variations

(1) The subject matter of the contract is the goods described in the online shop. The essential characteristics are derived from the respective product description.

(2) For natural products, especially olive oil, natural and harvest-related variations may occur, for example in color, aroma, taste, or sensory profile. Such natural variations do not constitute a defect, provided that the agreed quality and the statutory requirements are met.

(3) Product images serve illustrative purposes. The properties, quantities, sizes, certifications, and other product features specified in the concrete offer are decisive.

§ 4 Prices, Taxes, Shipping Costs and Import Duties

(1) The prices displayed in the online shop and at checkout at the time of ordering apply. Whether prices are shown including or excluding VAT depends on the customer type, the country of delivery, and the price indication displayed in the shop.

(2) In addition to the product price, shipping costs may apply. The specific shipping costs are displayed in the checkout before placing the order. For deliveries within the European Union, shipping is generally free of charge for an order value of EUR 50.00 or more, unless otherwise indicated in the shop for a specific country or product.

(3) For deliveries outside the European Union, customs duties, import VAT, clearance fees, or other public levies may apply. Unless a customs-cleared delivery or our assumption of such levies is expressly indicated in the checkout, these levies are to be borne by the recipient in accordance with the regulations of the respective destination country.

(4) International deliveries are only carried out to countries and regions that can be selected in the checkout. Legal prohibitions, sanctions, import restrictions, food law requirements, requirements of the transport service provider, or other operational reasons may result in certain countries, regions, or products not being delivered.

§ 5 Payment Methods and Due Dates

(1) The currently available payment methods are displayed to the customer in the checkout. Supplementary information on the offered payment methods can be found in the “Payment Methods” section of our “Shipping & Returns” page. The selection displayed in the specific checkout is binding.

(2) The due date and the time of the charge depend on the payment method selected in the checkout and the terms displayed there. For recurring subscriptions, the payment method authorized for the subscription will be used for the respective renewal payments.

(3) For pre-orders, depending on the product and payment method, the charge may occur at the time of ordering or only upon release/availability of the goods. The specific payment time is displayed during the ordering process.

(4) If a payment fails or is rejected, we may withhold the fulfillment of the order until successful payment. The customer's statutory rights remain unaffected.

§ 6 Delivery, Partial Deliveries and Transfer of Risk

(1) Delivery is made to the delivery address provided by the customer in a delivery area selectable in the checkout.

(2) The respective delivery time is stated with the product, in the shopping cart, and/or in the checkout. Statements on delivery times are non-binding estimates unless expressly designated as binding.

(3) Partial deliveries are permitted insofar as they are reasonable for the customer. No additional shipping costs will be incurred by the customer due to a partial delivery initiated by us unless expressly agreed otherwise.

(4) For consumers, the risk of accidental loss or deterioration generally passes only upon delivery of the goods to the consumer or a third party designated by them, unless otherwise provided by law.

(5) For entrepreneurs, insofar as permitted by law, the risk passes upon delivery of the goods to the carrier, freight forwarder, or other third party appointed to carry out the shipment.

(6) If delivery fails due to an incorrect or incomplete delivery address attributable to the customer or another refusal of acceptance attributable to the customer, the customer may be charged the reasonable additional costs actually incurred as a result. Mandatory consumer rights remain unaffected.

§ 7 Pre-Orders

(1) For products marked as pre-orders, delivery will only take place once the goods are released or become available. Where possible, an estimated availability or shipping time is stated with the product or during the ordering process.

(2) Availability information for pre-orders may change due to production, supply chain, or transport-related reasons. In the event of a significant delay, we will inform the customer as soon as possible.

(3) Statutory rights in the event of delivery delays, as well as the consumer's existing right of withdrawal, remain unaffected.

§ 8 Subscriptions and Recurring Deliveries

(1) For correspondingly marked products, the customer can choose a recurring delivery as part of a subscription. The respective delivery interval, price, any subscription discount, and the next billing/delivery date are displayed before placing the order and become part of the contract.

(2) Subscriptions are concluded for an indefinite period and have no minimum contract term unless expressly agreed otherwise in the concrete offer.

(3) The customer can cancel a subscription at any time with effect for future, unprocessed renewals. Already processed or shipped individual orders remain unaffected; statutory rights of withdrawal and warranty remain regardless.

(4) Consumers may use, in particular, the cancellation function provided on the website (“Cancel contracts here”), their customer account, or—to the extent permitted by law—a notification to us to cancel.

(5) Where technically offered in the customer account, deliveries can be paused, skipped, or rescheduled, and delivery intervals can be changed. A claim to specific modification functions exists only insofar as they are offered in the respective subscription.

(6) Changes to prices, discounts, or intervals for newly offered subscriptions do not automatically affect existing subscriptions. Changes to an existing subscription are made only based on an agreement with the customer or on another legally permissible basis.

(7) If a recurring payment cannot be collected, we may suspend the next delivery until successful payment and terminate the subscription after reasonable notice, provided that the statutory requirements for this are met.

§ 9 Right of Withdrawal for Consumers

(1) Consumers have a statutory right of withdrawal for distance contracts unless a statutory exception applies in the individual case.

(2) The details are set out in the separate withdrawal policy. In addition, the electronic function “Revoke contract” provided on the website is available during the statutory withdrawal period.

(3) The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. For correspondingly sealed Iline olive oils, the tamper-proof original closure and the shrink sleeve serve in particular as recognizable original or hygiene seals. If this seal is opened, removed, or damaged after delivery, no right of withdrawal exists, provided that the statutory requirements of Section 312g(2) No. 3 of the German Civil Code (BGB) are met. Statutory warranty rights for defective, damaged, or incorrectly delivered goods remain unaffected.

§ 10 Retention of Title

(1) Until full payment of the purchase price, the delivered goods remain our property.

(2) Towards entrepreneurs, we reserve ownership of the delivered goods until full payment of all outstanding claims from the ongoing business relationship, insofar as this is legally permissible.

§ 11 Rights Regarding Defects and Duties to Inspect and Notify

(1) Statutory rights regarding defects apply to consumers.

(2) Consumers are requested to document visible transport damage as promptly as possible and inform us. Failure to provide such notification has no effect on statutory warranty rights.

(3) If the customer is a merchant within the meaning of the German Commercial Code (HGB), the statutory duties to inspect and notify apply, in particular Section 377 HGB.

§ 12 Liability

(1) We are liable without limitation for intent and gross negligence, as well as for damages arising from injury to life, body, or health.

(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the contract-typical damage foreseeable at the time of contract conclusion. An essential contractual obligation is an obligation whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the contracting party may regularly rely.

(3) Mandatory statutory liability provisions, in particular under product liability law, as well as expressly assumed guarantees remain unaffected.

§ 13 Set-off and Rights of Retention

(1) Consumers may set off counterclaims in accordance with statutory provisions.

(2) Entrepreneurs may only set off undisputed or legally established claims. A right of retention may only be exercised by entrepreneurs for claims arising from the same contractual relationship. Mandatory statutory rights remain unaffected.

§ 14 Applicable Law and Jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

(3) If the customer is a merchant, a body corporate under public law, or a special fund under public law, the exclusive place of jurisdiction is the registered office of Iline Organic GmbH, insofar as legally permissible. For consumers, the statutory rules on jurisdiction apply.

§ 15 Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 16 Final Provisions

(1) Should any provision of these GTCs be invalid in whole or in part, or become invalid, the validity of the remaining provisions shall remain unaffected. Statutory provisions shall replace the invalid provision.

(2) Regarding translations: The language version that is made available to the customer as contractual information in the respective shop and checkout is decisive for the individual contract. Mandatory statutory language and information requirements remain unaffected.

Shipping Area

We ship orders from Iline Organic GmbH within the European Union as well as internationally to the countries and regions that can be selected as a delivery destination at checkout. Delivery to every country in the world cannot be guaranteed due to legal prohibitions, sanctions, import restrictions, food law requirements, or restrictions by transport service providers.

Shipping Costs

Within the European Union, standard shipping is generally free of charge for orders with a value of EUR 50.00 or more, unless otherwise indicated in the shop or at checkout for a specific country or product.

Below this threshold, as well as for international deliveries outside the European Union, shipping costs are calculated based on the destination country, weight, type of goods, and shipping method, and are displayed at checkout before placing the payment-obligated order.

Processing and Delivery Times

The applicable delivery time for a product or delivery country is displayed on the product page and/or at checkout. For pre-orders, delivery will only begin after the stated availability or release date. As soon as tracking information is available, it can be provided to the customer with the shipping confirmation.

Fulfillment and Shipping Service Provider

Warehousing, shipping, and returns are handled by our fulfillment center:

Iline Organic GmbH
c/o Service und Verlag GmbH
Schinderstraßl 38
84030 Ergolding-Piflas
Germany

Depending on the destination country, product, and availability, different parcel and transport service providers may be used.

Customs Duties and Import Taxes Outside the EU

For deliveries outside the European Union, customs duties, import VAT, clearance fees, or other public levies may apply. Unless expressly stated otherwise at checkout, these levies are collected by the relevant authorities of the destination country and are to be borne by the recipient.

Statutory Right of Withdrawal

Consumers have a statutory right of withdrawal for distance contracts, unless a statutory exception applies. The full terms, deadlines, and consequences can be found in our cancellation policy. In addition, the electronic function "Revoke contract" is available during the statutory withdrawal period.

Return Address

After exercising a right of withdrawal or after arranging another return, please send the goods to:

Iline Organic GmbH
c/o Service und Verlag GmbH
Schinderstraßl 38
84030 Ergolding-Piflas
Germany

Return Shipping Costs and Secure Packaging

In the event of a statutory withdrawal, the consumer bears the immediate costs of the return, unless otherwise stated in the cancellation policy.

Since some of our products are packaged in glass, we ask that returns be packaged securely for transport and protected against breakage, and that a suitable shipping service be used. This request does not restrict statutory rights.

Opened or Unsealed Products

Iline olive oils are delivered sealed with a tamper-proof original closure and a shrink sleeve. If this seal has been opened, removed, or damaged after delivery, and the goods are therefore unsuitable for return for reasons of health protection or hygiene, there is no right of withdrawal in this respect under Section 312g Paragraph 2 No. 3 of the German Civil Code (BGB). Unopened and undamaged sealed goods remain returnable within the scope of the statutory right of withdrawal. Statutory warranty rights for defective, damaged, or incorrectly delivered goods are not restricted thereby.

Damaged, Defective, or Incorrectly Delivered Goods

If an order has been delivered damaged, defective, or incorrectly, please contact us as soon as possible at info@iline-organic.com. Please provide the order number if possible and attach clear photos of the goods and packaging in the event of visible damage.

The request for timely notification is solely for prompt processing and does not restrict statutory warranty rights. In the event of justified claims for defects, supplementary performance, cost allocation, and other rights are governed by statutory regulations.

Refunds

Refunds resulting from a valid withdrawal are carried out in accordance with the cancellation policy and statutory requirements. In the event of justified complaints, the refund or replacement delivery is governed by statutory rights for defects and the specific handling of the case.

Privacy Policy

As of: 15.09.2026

Information in accordance with Section 5 of the German Commercial Code (HGB)

Iline Organic GmbH
Turmstraße 12
78467 Konstanz
Germany

Represented by Managing Director: Elias Amri

Contact

Telephone: +49 7531 9114550

Email: info@iline-organic.com

Commercial Register Entry

Commercial Register Court: Amtsgericht Freiburg

Commercial Register: HRB 734128

VAT Identification Number

VAT identification number in accordance with Section 27a of the German Value Added Tax Act (UStG): DE458946819

Person Responsible for Journalistic and Editorial Content

Person responsible within the meaning of Section 18(2) of the German Media State Treaty (MStV), insofar as journalistic and editorial content is offered on this website: Elias Amri, address as above.

Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Customer Reviews / Authenticity of Reviews

Product reviews, general customer reviews, and reviews from external review sources may be displayed on our website.

No General Purchase Verification

Reviews on our website are not generally verified as to whether the reviewer actually purchased or used the product in question at Iline Organic. In principle, a review may also be submitted by persons whose purchase is not technically linked to a current shop account or current order. A review may therefore not be understood as a "verified purchase" solely on the basis of its presentation on our website, unless it is expressly marked accordingly in individual cases.

Imported Reviews from Previous Shops

Some of the reviews displayed on our website were imported from previous Iline online shops or previous shop systems. For such imported reviews, there is usually no technical link to the order placed at that time in the current shop system. The purpose of importing them is to avoid losing historical customer feedback when changing shop systems.

Google Reviews and Trustindex

In addition, reviews from our Google Business Profile may be displayed on our website via Trustindex or a comparable integration. For such reviews, the verification and publication mechanisms of the respective external platform apply. Iline Organic cannot generally independently confirm whether the reviewer actually purchased a specific product from us.

Moderation

Reviews may be moderated or removed if there is a legitimate reason to do so, for example in cases of spam, unlawful content, insults, personal data of third parties, obviously irrelevant contributions, or technical duplicates. Positive and negative reviews are treated according to the same moderation principles.

Labels

Should labels such as "verified buyer," "verified purchase," or an equivalent wording be used for individual reviews in the future, such a label means exclusively that the underlying shop transaction could be technically linked to an order for the reviewed product. Reviews without such a label are not to be considered purchase-verified.

Timeliness

Review ratings, average ratings, and displayed reviews may change if new reviews are added, existing reviews are modified or deleted, or external platforms update their data.

Notice Regarding External Links

Our website may contain links to third-party websites. The respective operators are responsible for their content. As soon as we become aware of specific legal violations, we will review the removal of the corresponding links.

Copyright

The content and works published on this website are subject to the copyright law applicable at the time. Use beyond the legally permitted limits requires the consent of the respective rights holder.